Race Licensing System
Streamlining the licensing process and improving race efficiency; built for a highly regulated industry in the Azure cloud
Satisfied with a positive application support experience on a separate project, HRA re-engaged DevFacto to redesign its existing licensing software.
User Experience Redefined
HRA enlisted DevFacto to modernize its legacy licensing system and to improve user experience for the clerical staff. To truly understand the customer’s unique environment and culture, a team of DevFacto analysts immersed themselves into HRA’s processes through a series of discovery exercises which included workshops, field studies and a system audit. By observing business processes first hand, the team gained deep insight into HRA’s information ecosystem and were able to offer user-centric design recommendations based on real-life user data.
Ease of Use
Due to the volume of processing and the need to understand each licensee quickly, the new solution focuses on simplicity and efficiency allowing the licensing clerk to find and access the information they are looking for in a clear, intuitive way. All key pieces of information are clickable and any records requiring action can be easily identified thanks to a system of visual flags. Additionally, the built-in license selection wizard helps streamline the issuing process by guiding the user while enforcing business logic and automating repetitive steps.