Case Study: Sturgeon County Intranet Ideation

A User Experience Solution

The Challenge

When Sturgeon County contacted DevFacto, they knew they needed to build an intranet, but they had a lot of questions. What should the complete solution look like? What are the priorities from a user perspective? What core functions should be included? Which features are most important? Prior to conducting a discovery and figuring out ‘how’ a new intranet would be developed, the team first needed to agree on ‘what’ the intranet’s final state would be.

“DevFacto helped us to identify and understand our core needs from a 360° perspective, and they worked with us to develop a technically feasible solution plan to match.”

Sara Arial MacBride

Business Analyst, Sturgeon County

A people-first approach to design.

Planning from a 360 degree perspective for exceptional results.

The Solution

DevFacto guided Sturgeon County through two workshops to unlock knowledge about their business, generate innovative ideas, and build empathy and understanding amongst their users. The activities involved in DevFacto’s Inspiration Workshop helped identify the high-level key requirements for Sturgeon County’s intranet, while the Ideation Workshop generated specific ideas to address those key requirements. As a group, DevFacto and Sturgeon County were able to take these final ideas and progress them to a stage of low-fidelity prototyping.

Workshop Overview

  • Conduct a series of meetings, games, and interviews to develop a 360 degree perspective of roles, challenges, needs etc.
  • Build empathy and define key requirement categories
  • Play Game #1 to encourage participation, open communication, and identify all major requirement categories
  • Prioritize and select top four requirement categories to continue into Ideation Workshop

Benefits

  • Develop an understanding of the major issues to be addressed by the final solution
  • Ensure final solution will deliver maximum value and address highest-priority needs

Workshop Overview

  • Conduct a series of meetings, games, and interviews
  • Generate specific ideas in support of highest-priority requirement categories
  • Play Game #2 and #3 to enable brainstorming and ideation, with guidance from DevFacto experts based on technological constraints
  • Prioritize and select top three ideas to develop and move into prototyping

Benefits

  • Align technical expertise and constraints with in-depth client context
  • Uncover a variety of feasible ideas in support of top priority requirements
  • Generate a pool of ideas for long term and future improvement

Days of Workshops

Strategic Games

Interviews Conducted

Amazing Vision

The Result

Following the Inspiration and Ideation Workshops, Sturgeon County and DevFacto had identified three ideas that were moved into a low-fidelity prototyping stage. These prototypes will serve as the first three activities to be built on the company intranet.

Through the guided cycles of discussion, brainstorming, voting, and prioritizing, the team was able to define in detail, the end-state of their company intranet that would meet company needs most fully, thereby delivering maximum value upon implementation. Having a detailed end state as well as a prioritized list of actions means that for Sturgeon County, their discovery and implementation process will be significantly more effective and efficient.

The Ideation Engagement has empowered Sturgeon County to:

I

Start off on the right foot; the future intranet will have maximum impact on the business

Match their organizational needs to available cutting-edge technologies

U

Enable more effective and efficient discovery and implementation processes

Provide a detailed vision of the project to city council for approval

Define current organizational gaps and develop a roadmap to the desired future state

Create a plan and execute on the next steps of the process

DevFacto is a premium provider of business ideation and software development services.
Microsoft Gold Partner

Interested in learning more?

1-877-323-3832
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