DevFacto is an ideas and solutions company in Canada.
Our Managed Services proactively manage your environment, empowering you to focus on your core competencies.
Why SharePoint Managed Services?
SharePoint is Increasingly Mission Critical
When your organization relies on SharePoint, system problems and downtime can be catastrophic.
Personalized, Dependable Support is Hard to Find
It can be hard to find great SharePoint support, available where and when you need it most.
Extract More Value from Your Investment
SharePoint is an extensive platform with a multitude of possibilities. Are you extracting as much value as you can?
Unrivaled SharePoint Expertise
DevFacto has the deepest SharePoint experience in Western Canada. We provide support for on-premise, cloud, and hybrid SharePoint environments as well as support for custom applications.
Certified Professional Support
Our team of certified ITIL and SharePoint specialists are dedicated to providing support 24 hours a day, 7 days a week.
Maximize SharePoint ROI
DevFacto will assess your use of SharePoint against industry best practices to achieve maximum reliability and performance. We provide expertise in key add-on products such as Nintex, Gimmal, ShareGate, etc.
SharePoint Service Tiers
- Incident Support (Tiers 2 & 3)
- Proactive Problem Management
- All Basic service features +
- Support for customizations
- Standard request fulfillment
- Tier 1 help desk training
- Regular SharePoint health checks
- What’s new in SharePoint?
- All Standard service features +
- SLA based support
- Support for workflows and other SharePoint add-ons
- Proactive SharePoint environment control
SharePoint Administration Service
Customizations and Enhancements - Variable
Get the most out of SharePoint by building out new features and enhancements
DevFacto SharePoint Managed Services include:
|Approving and Publishing Content Changes||Client||Client||Client|
|End User Support and Training||Client||Client||Client|
|Create New Sites||Client||Client||Client|
|Grant Access to New Users as Needed||Client||Client||Client|
|Manage Permissions on Sites and Libraries||Client||Client||Client|
|Create Content Types||Client||Client||Client|
|Create and Maintain Site and List Templates||Client||Client||Client|
|Provision New Site Collections||Client||Client||Shared|
|Recover Deleted Items from Recycle Bin||Client||Client||DevFacto|
|Attach Out-of-the-Box Workflows to Document Lists||Client||Client||DevFacto|
|Tier 1 Training and End User Issue Clarification||DevFacto||DevFacto||DevFacto|
|Tier 2 and 3 Support (Incidents)||DevFacto||DevFacto||DevFacto|
|Master Page and Page Layout Updates||Client||Shared||Shared|
|Monitor Event and SharePoint Logs||Client||DevFacto||DevFacto|
|Monitor Site Usage and Analytics||Client||Client||DevFacto|
|Database and Disk Maintenance||Client||Client||Shared|
|Change and Release Management||Client||Shared||DevFacto|
|Manage Taxonomy and Folksonomy||Client||Shared||DevFacto|
|Tuning Search Crawls, Scopes, and Results||Client||DevFacto||DevFacto|
|Setup Alternate Access Mappings for New Sites||Client||DevFacto||DevFacto|
|Custom Feature Maintenance||Client||Client||DevFacto|
|Disaster Recovery Assistance||N/A||N/A||Shared|
|Governance Planning Assistance||N/A||N/A||Shared|
|SharePoint Health Check and Best Practices Assessment||N/A||DevFacto||DevFacto|
|Business Analytics and Design||Client||Client||Shared|
|Create New Workflows||Client||DevFacto||DevFacto|
|Create New Features||N/A||N/A||DevFacto|
“DevFacto quickly responded with expertise and understanding to rescue us from a SharePoint project that was in dire straits. If you’re looking for a company with SharePoint experts who truly listen and execute on-time, look no further.”Pasquale Saccomanno
Recent insights from the DevFacto team:
CRN®, a brand of The Channel Company, has named DevFacto to its 2017 Managed Service Provider (MSP) 500 list in the Elite 150 category.read more
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