Productivity in Uncertain Times

Find the help you need to prepare your business, support your customers and communicate with your employees during the coronavirus outbreak.

What you can do right now

1. Protect your Productivity

COVID-19 is bringing unprecedented disruption to all businesses. You can protect your organization’s productivity by embracing cloud-based ways of working and transitioning your employees to virtual work environments. Adjust your workplace to enable your employees to work remotely and collaborate efficiently.

2. Support Your Customers

Focus on responding to your customers’ core needs. They too will struggle to regain their footing in the new reality. Frequent and transparent communication will help you create deeper relationships.

3. Keep your Employees Connected

When crisis hits, employees want to know what to do and how to do it. Establish a communication plan to keep everyone in the loop and leverage digital tools to communicate with your employees regardless of where they are. Internal communication matters more than ever, so we made Sparrow free to help you reach your employees during the COVID-19 Pandemic.

How to get started

Transition to remote work

In face of the COVID-19 pandemic and increasing government restrictions, organizations everywhere are moving to remote work arrangements. Here are some tips to ensure a smooth transition to a remote work environment:

Enable remote collaboration by equipping your teams with video conferencing and instant messaging applications. Regular video calls enhance teamwork and replace in person meetings.
Embrace cloud technologies. Move away from working on local versions of your documents by adopting cloud-based applications and storage solutions.
Train employees to use cloud-based platforms effectively. Create a plan to ensure all employees are comfortable using remote collaboration tools. Consider launching a user adoption campaign. Here you can find some tips on how to drive user adoption in Microsoft Office 365.

Offer value to your customers

As we find ourselves in an unprecedented situation, it’s easy to think that the rules of business have changed. While the world may seem to be thrown off its axis, keeping your customers at the center of your business is now more important than ever.

Empathize with your customers – People everywhere are struggling with the disruption brought on by the new reality. Consider the fears your customers are facing today. How will financial uncertainty affect them? What do they need the most right now?
Over-communicate – Communicate often and be transparent. Deprived of typical interactions, you customers will need information and reassurance.
Offer help – Consider what your business can do to help its customers weather the storm. Ask your clients how you can support them.

Connect your workforce

Working remotely can leave your team feeling disconnected. Here are some tips to help keep employees informed during the COVID-19 crisis

Reach all employees, no matter where they are. Ensure employees remain engaged and productive by extending your reach beyond the company intranet. Push your updates and news to their mobile devices or email, to make the messages easily accessible to all your employees. Here are some helpful tips on effective internal communications during COVID-19.
Inform employees about urgent matters. For urgent communications that require immediate action, notify all employees and add forms or surveys to track responses. You can also use Sparrow’s compliance posts to communicate important policy changes and request acknowledgement all in one place.
Host regular virtual meetings to keep everyone up to date on the current situation. Update your teams on you organization’s strategy for the crisis. Regular cadence calls will ensure your teams are engaged and informed.
Create social connections around a virtual water cooler. Working remotely deprives humans of face to face contact. Boost your team’s morale by scheduling regular video calls to form social connections. Look for opportunities to do team building online. You can host virtual team lunches and coffee meetings over video to stay connected to your co-workers.
Measure the impact of internal communications. Monitor the effectiveness of internal communication to learn what content works best so you can adjust your message.

How DevFacto is supporting businesses in time of uncertainty

As a digital innovation firm and growing company our selves, we understand the importance of connection and collaboration in times of crisis and social distancing. As a matter of fact, DevFacto’s built on creating ideas and software solutions for companies to connect, collaborate, and innovate. As such, we want to play our part in supporting businesses to stay connected and productive in the difficult days ahead.

Business Intelligence & Analytics

Harness the power of data when you need it the most.

Transform your data into actionable insights that help inform your organization during this critical time.

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Microsoft Teams Support

Make the most out of your Microsoft Teams investment.

Need to roll out Microsoft Teams quickly? Get help with implementing the collaboration hub and use it free for the first six months.

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Application Support Services

Strengthen your application support during COVID-19.

In the face of unprecedented work environment changes, your IT resources are on the front lines supporting an ever-increasing flood of requests from maintaining and supporting applications to enhancing the new ways of working. We’ve got your back. To help businesses, just like yours, augment support during this critical time, we’re offering flexible application support services.

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Employee Communications

Reach your entire workforce in time of crisis – it’s free!

Keeping your employees informed, connected and engaged is now a top priority. That’s why, we made Sparrow mobile free during the COVID-19 pandemic to help you reach your employees easily, regardless where they are. That’s right, it’s completely free. With Sparrow, you can send important news and updates directly to your employees mobile phones keeping your tribe connected.

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We are here to help

At DevFacto, we’re no strangers to remote work. For more than a decade, we’ve been delivering software solutions and application support to clients across North America, Europe and the Middle East. In our operations we rely on Microsoft Office 365 and cloud-based software to keep our teams connected and collaborating. In order to be a small part of a solution in this difficult time, we are offering our help with the tools you need to transition to remote work. If you seek advice on workplace collaboration applications, cloud-based infrastructure or application support to help your business operate during the COVID-19 crisis, please reach out.