You may have heard that we’ve been renovating our Edmonton office. Thankfully, the construction is done and we’re finally ready for the big reveal! And while there are plenty of interesting new features in our newly expanded office, there’s one space I’m most excited about: our new Ideation room.
What’s Ideation, you might ask, and why does it require a dedicated space? Come to think of it, why would someone get excited about a meeting room? The answers to these questions lay in the process of great software design.
Over the years of building award-winning software, we came to a realization that there’s a piece missing from a typical application development project. Time and time again, we saw businesses arrive with an established idea of what they needed, only to realize once the project was complete, that their new, beautiful, functional solution didn’t quite propel the organization forward. It became clear to us that standard requirements gathering sessions are rarely enough to really understand the problems any business is facing. All the focus on features, functionality, and technology causes people to overlook what’s really important: user satisfaction and tangible value to the organization. Our customers needed a better way to translate real-world pains into solutions that made a difference. They needed solutions that humans would love to use.
So, instead of gathering requirements we flipped the model and we began hunting for the root causes behind them. We based our approach on our shared experiences and drew inspiration from the Design Thinking and Service Design methodologies. This led us to developing an Ideation workshop, a process that’s become a foundation for our customer’s success.
At DevFacto, Ideation is a collaborative process we use to facilitate our customers’ innovative thinking and problem solving. It helps us uncover the ideal solution through a series of exercises that shift the perception of the challenges at hand. Through a mix of convergent and divergent techniques it explores opportunities and reveals the hidden value within any organization. And by bringing cross-functional teams together, it encourages collaboration and idea-sharing without long, drawn out meetings.
As cognitive science proves, humans are hardwired to think convergently. When faced with a challenge, we want to come up with a single, well-established, logical answer. We constantly narrow down the options until we arrive at the right solution. Once we have it, we head straight to executing. Any alternative solutions that were discovered in the process end up discarded.
While that is a great approach for hacking away at day-to-day tasks, it doesn’t encourage meaningful change in an organization nor allow for innovative thinking. When we go straight from the perceived problem to the seemingly obvious solution, we skim over pain points and miss perspectives that can fundamentally alter our vision for the future.
Our ideation process disrupts the typical approach to solving problems by bringing people together and affording them the chance to think collaboratively in different modes while driving alignment around the most powerful ideas.
Over the years, Ideation has helped our clients realize numerous benefits – from experimenting and testing ideas before setting them in motion, to reimagining user experience, boosting customer satisfaction, and cracking new markets.
Meetings, deservedly, have a bad rep and the typical conference room design only escalates this problem. Large conference tables lower meeting engagement, while poor flow discourages collaboration – both of which are critical to creativity and innovative thinking. We are creatures of our environments far more often than we think. Which is why a new approach to the space is so powerful. We wanted to create a space that transforms the mindset and inspires fresh ideas. One that changes the expected meeting dynamic and gets everyone active, working, and exploring. By setting the stage for ambitious collaboration, our ideation room does just that.
We’ve built it with creative, brainstorming sessions in mind, so it’s is full of light and bright workable space. Writable surfaces all around the room facilitate idea sharing, while standing-height desks help get people moving and collaborating. Although the typical conference room fare – long conference table and chairs – is gone, we kept some uber-comfortable high stools to maximize accessibility. And because Ideation sessions can get quite intense, we’ve added a lounge area just outside the room so that the participants can recharge when it’s time to take a break.
Just last week, I facilitated my first workshop in the new space with one of our clients that’s looking to deliver a WOW experience to their end-users. Being a part of an Ideation workshop held in a space designed to foster empathy and common understanding among teams was eye-opening to everyone involved. We saw inspiring ideas spring to life but also witnessed a diverse, cross-functional team come together in an unexpected way. For this group, looking at a business problem in a new way, in a completely different type of environment brought results that went beyond what we could anticipate.
Powerful ideas are just around the corner, and sometimes a special kind of meeting in an entirely different space is just what’s needed to find them.