The Challenge
Horse Racing Alberta (HRA) is a not-for-profit corporation established in part to ensure fairness and safety in horse racing. The organization manages all aspects of industry licensing, from issuing licenses to individuals involved in racing, to enforcing racing regulations and tracking horses’ medical records. HRA is dedicated to ensuring a high standard of care is maintain in the industry. To meet regulatory compliance, anyone with access to the track and stables, starting with the horse owners and jockeys and ending with the ground’s personnel and racing officials, must be properly licensed. With more than 20 license types in each of the four racing classes, HRA needs a system to efficiently issue licenses and retrieve vital information. The organization had a legacy software application in place to facilitate the licensing process, however the aging tool was complex and cumbersome to use making it difficult to provide ongoing support and train new staff members.
Satisfied with a positive application support experience on a separate project, HRA re-engaged DevFacto to redesign its existing licensing software.